Privacy Policy

Information We Collect

Mongers collects information you provide when you create an account, book a session, or communicate with experts. This includes your name, email address, payment information, and session details.

We also collect usage data, such as pages visited and features used, to improve the platform. Video sessions are not recorded or stored by Mongers unless you explicitly choose to record them within your session room.

How We Use Your Information

We use your information to:

• Provide and improve the Mongers platform
• Process bookings and payments
• Send booking confirmations and session reminders
• Respond to support requests
• Detect and prevent fraud or abuse

Information Sharing

We do not sell your personal information. We share information only as necessary to provide our services:

• With experts you book sessions with, limited to what they need to prepare for and conduct the session
• With service providers who help us operate the platform, such as payment processors and hosting providers
• When required by law or to protect our rights and the safety of our users

Data Security

We use industry-standard security measures to protect your information, including encryption in transit and at rest. Payment information is processed securely through Razorpay and is not stored on our servers.

Your Rights

You have the right to access, correct, or delete your personal information. You can update most information through your account settings. To request deletion or for other privacy inquiries, contact us at support@mongers.in.

If you are located in the European Economic Area, you have additional rights under the GDPR, including the right to data portability and the right to object to certain processing.

Cookies and Tracking

We use cookies and similar technologies to maintain your session, remember your preferences, and analyze usage patterns. You can control cookies through your browser settings, though some features may not work properly if you disable them.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of material changes by email or through a notice on the platform. Your continued use of Mongers after changes take effect constitutes acceptance of the updated policy.

Contact Us

For questions about this privacy policy or our data practices, contact us at support@mongers.in.